Digital Transformation Services

ITAfricaOur ServicesDigital Transformation Services

Explore our Digital Transformation services.

Read the Report

Driving better customer experiences in any channel or business process.

Every day the world shifts more towards new digital media and interactive experiences. With rapidly-evolving technologies, changing consumer preferences and oftentimes competing channels, many organizations struggle with how to transform internally to meet the challenges of this new, always connected digital world. We can help.

  • Digital Technology Enablement & Integration

    Includes the technology from GLB’s social, mobile analytics and cloud technology stack (SMAC) plus the technical support to make a digital strategy successful. The integration of digital technologies with an existing technology infrastructure is included as well.

  • Digital Marketing Strategy

    We analyze your ecosystem to create a “customer 360” strategy, including the development of a marketing playbook for serving a range of consumer types (both B2B and B2C) across both digital and offline channels.

  • Digital Content Strategy

    Our content strategy focuses on aggregation, storage and distribution to digitize, acquire, optimize and re‑use digital assets and provide a seamless interactive experience across channels.

  • Digital Strategy & Innovation

    We help you develop a digital business strategy aligned to business objectives, leveraging digital capabilities and market advantages to produce sustainable competitive advantage. We specialize in helping clients create successful new business models when facing existential threats.

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global retailer

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider

RESOURCE CENTER

Case Studies

Home Automation – Residential Home in Thika – Kenya home

Home Automation – Residential Home in Thika – Kenya

The project is a finely built residence in Thika, Kenya, covering an area of 14400 square meters. ITAFRICA provided a co
Security Surveillance – Mjengo Ltd. Thika mjengo

Security Surveillance – Mjengo Ltd. Thika

ITAFRICA were approached by Mjengo Ltd. upgrade their Surveillance system to cover more areas in their premises. Their i
Smart Curtain and AV Installation Dar-Es-Salaam – Tanzania tanzan

Smart Curtain and AV Installation Dar-Es-Salaam – Tanzania

A great home theatre was to be an important focal point of the house. Importantly it had to be easy to use, look and sou

White Papers

AV Tech today: Blustream Custom Pro 4K Matrix

Blog blustream_custom+pro

The Custom Pro 4K Matrix achieves new levels of both perform...

Music every room: CasaTunes 12X8 Matrix Amplifier

Blog 12X8_Matrix

The CasaTunes 12X8 combines an audio matrix switch with six ...

Which HDMI cable is best for quality Video

September 29, 2022

There are a number of different standards for HDMI cable - Standard, High Speed and, most recently - Premium (18 Gbps), designed to deliver the high b...

Klipsch: Why you need In-Ceiling Speakers

September 29, 2017

While Dolby Atmos creates the pattern of sound bouncing off the ceiling and back into a room, in-ceiling speakers deliver a somewhat similar experienc...

Testimonials

I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.

Adam Epstein

Adam Epstein

CEO / Director - American National University

We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.

Mrs. Sherena

Mrs. Sherena

Corporate communications Executive

We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.

Mike Guardalabene

Mike Guardalabene

Group CEO - Celebi Aviation Holding

Our Approach

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.

We take processes apart, rethink, rebuild, and deliver them back working smarter than ever before.

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